FAQ

these are the questions most asked by our potential clients

 
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Do you offer payment plans?

Yes! You have the option to pay your balance in full on your start date or to create a payment plan that will be split into 2  payments. 50% deposit is due at the start of your project, and the other 50% is due after you approve the design and before the final files are sent. The payments are accepted via Paypal. For more information contact me direct to discuss.

 

I don't know where to start. Should I be concerned if I don’t know exactly what I want in terms of my new brand design?

Absolutely not! That is part of the beauty of hiring a designer! We are happy to guide you through the process and assist you with understanding your vision and bringing it to life. You can head on over to my contact page or email me at mona@machartmeister.com.

 

What currency are your prices in?

All prices are in GBP. If you would like a quote in another currency, please send me a message.

 

Will my site be mobile and SEO friendly?

Yes! These days, it’s absolutely essential to have a site that works and looks great on all browsers and electronic devices. Your new website would be SEO friendly as well.

 

What if i need my project in a hurry?

If you are on a tight time frame for your project, or have an exact date in mind when you will need your materials developed and delivered, please discuss that with us during your booking process to insure that we have the availability for a rush project. A rush fee will be an additional 25% of the package purchased. Edits and final files and/or designs depend on how quickly you can reply with questions or proofs. I put rush clients on my priority list and return emails or messages within 24 hour (usually only a couple of hours) Monday thru Friday.

 

What method of payment do you accept?

Once we confirm the design services you would like, I will email you a PayPal invoice. This is a secure form of payment for both my clients and myself. 

 

Do you need to have all final website copy and images ready before you design my website?

Yes! You need to provide all the final copy and images prior to site design.

 

What specific files are included with a custom logo design?

Almost everything you need.  I will send you PNG, PDF,  JPG, EPS & PSD.

 

How will i receive my files?

Your files will either be uploaded on Asana (project management tool) or Dropbox for you to download or sent to your email address.

 

Do you offer referral incentives?

Ofcourse! For every client referred that books a package with me, you'll receive a £100 credit towards graphic design creation or web maintenance.

 

Do you offer e-commerce (online shop) design?

Yes! The e-commerce is not included in my brand & website design package, but I can install and set up an online store on your website at the additional quote. Please let me know if you need shop feature at our initial consultation. Please note that, e-commerce website design package starts at £2000.

 

What is a vector? Will I receive a vector logo and other design elements from you?

Vector files can be scalable to any size, without losing its quality, which means that you can have your logo any size you want. Yes, you’ll get all of the final graphics in AI (Adobe Illustrator) vector format.

 

Do you use any project management software?

I use Asana to manage all of my client’s project. Asana is where all of the tasks and deadlines are listed both for me and for the client. I send all of the files like concepts, revisions and final files there, by creating new conversations. Asana is well more organised than managing projects via email, especially because the client can see all of the tasks that go into the project as well as the deadlines on one page. This way, we can both make sure to meet the deadlines and work smoothly.

 

How far in advance are you booked out? 

I’m usually booked out 1-3 months ahead, but you can ask for my availability by filling out the contact form or emailing me at mona@machartmeister.com

 

What if I need more designs/website maintenance. Do you offer a retainer services?

Yes! I can design additional collaterals, do some changes on your website or other design and technical/code related tasks under hourly retainer £60/hr.